Shipping & Returns Policy
Shipping Policy
We know waiting for your package can be frustrating, so we've made it our mission to get your order to you as quickly as possible. We do our utmost to fulfil this need.
#b-proud use a variety of trusted Tracked Delivery services. All orders are sent in plain, packaging with tracked delivery to your door or local collection point.
Please be advised, #b-proud are at the mercy of all the Courier, Transportation services and heavily rely on them to deliver your products in a timely fashion.
Returns & Exchange Policy
If you notice an issue on the products or anything else on the order, please contact us at support@b-proud.uk
Our standard returns policy is 30 days, except Sale items. You have 14 days to return Sale items bought online, unless otherwise stated; exclusions apply. No quibble we will refund you providing a number of conditions are met below. We will act swiftly to return monies to you.
You have 14 days to notify us if you want to return sale items bought online. Go to your Account page and select the items you’d like to return.
You then have a further 14 days (from the day you notify us) to return your items via your chosen method.
Please note we do not accept returns outside of the dates stated in our returns policy, above.
All returns should be made in their original condition – by this, we mean:
• Item(s) should be in an unworn and unused condition
• Multi-pack items must all be returned together
• 3 for 2 items can be returned individually but will be refunded based on the promotional price paid
• If the original purchase contained a free item, this item must also be returned
Returns that are incomplete, unsaleable or do not meet these conditions may be rejected, with all or part of the original price paid withheld. Our teams will assess each return based on the above criteria to determine the suitable deductions, before refunding you the balance via an e-gift card as a goodwill gesture. Your statutory rights aren’t affected.
Items we’re unable to resell will be donated to our charity partner, NSPCC.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of reshipment .
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore #b-proud reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.